1. Business details

This is the privacy notice of Nissicare Limited, a company registered in England and Wales

2. Aims of this notice

Nissicare is required by law to tell you about your rights and our obligations regarding our collecting and processing any of your personal information, which you might provide to us. We have a range of policies and procedures to ensure that any personal information you supply is only with your active consent and will always be held securely and treated confidentially in line with the applicable regulations. We have listed the relevant documents in a later section (6) and can make any available.

3. What personal information we collect about: a) clients b) employees and c) third parties

Clients. , To enable us to provide services to our clients, we must collect some personal information on our clients, including financial information, which is essential to our being able to provide effective service. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies. Personal information that becomes inactive, eg from enquiries or prospective clients who do not enter the service is also kept securely for as long as it is needed, before being safely disposed.

Employees and volunteers. Nissicare operates a safe recruitment policy to comply with the regulations in which all personal information obtained, including CVs and references, is, like clients information, securely kept, retained and disposed of in line with data protection requirements. All employees are aware of their right to access any information about them.

Third parties. All personal information obtained about others associated with the delivery our services, including contractors, visitors, etc will be protected in the same ways as information on clients and employees.

4. How we collect information

The bulk of clients, employees’ and thirds parties’ personal information is collected directly from them or through form filling, mainly manually, but also electronically for some purposes, e.g. when contacting Nissicare via the website. With clients, we might continue to build on the information provided in enquiry and referral forms, and, for example, from needs assessments, which feed into the service provision.

With employees, personal information is obtained directly and with consent through such means as references, testimonials and criminal records (DBS) checks. When recruiting staff, we seek applicant’s explicit consent to obtain all the information needed for us to decide to employ them.

All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection and confidentiality policies.

Our website and databases are regularly checked by experts to ensure they meet all privacy standards and comply with our general data protection security and protection policies

5. What we do with personal information

All personal information obtained on clients, employees and third parties is used only to ensure that we provide a service, which is consistent with our purpose of providing a person-centred service, which meets all regulatory standards and requirements. It will not be disclosed or shared for any other purpose.

6. How we keep your information safe

Nissicare has a range of policies that enable us to comply with all data protection requirements. Foremost are: • Access to Employee Data • Complaints • Computer Security • Confidentiality of Clients’ Information • Consent to Care and Treatment • Data Protection • Record Keeping • Information Governance under the General Data Protection Regulation • Protecting Personal Data under the General Data Protection Regulation • Safe Staff Recruitment and Selection • Clients Access to Records • Sharing Information with Other Providers.

7. With whom we might share information

We only share the personal information of clients, employees and others with their consent on a “need to know” basis, observing strict protocols in doing so. We would not disclose information about our employees without their clear agreement, e.g when providing a reference. The only exceptions to this general rule would be where we are required by law to provide information, e.g to help with a criminal investigation.

Where we provide information for statistical purposes, the information is aggregated and provided anonymously so that there is no privacy risk involved in its use.

8. How personal information held by Nissicare can be accessed

There are procedures in place to enable any staff member, employee or third party whose personal information we possess and might process in some way to have access to that information on request. (See the policies listed in No. 6 above.) The right to access includes both the information and any uses which we might have made of the information.

9. How long we keep information

There are strict protocols in place that determine how long Nissicare will keep the information, which are in line with the relevant legislation and regulations.

10. How we keep our privacy policies up to date

The staff appointed to control and process personal information in Nissicare are delegated to assess all privacy risks continuously and to carry out comprehensive reviews of our data protection policies, procedures and protocols at least annually.

Cookies

We use cookies on our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Please note that switching off cookies may restrict your use of our website.

In addition our websites contain links to other websites that we think may be useful to visitors to our websites, that are outside our control and are not covered by this privacy policy. You should be aware that these sites are also likely to be collecting information about your visits to their sites. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.